RATINGS MODULE, INCLUDED IN EVERY PAID PLAN
Turn Happy Customers
Into 5-Star Reviews
Request reviews by email and text, send the happiest customers straight to Google and Facebook, and catch unhappy feedback privately before it ever goes public. Connect your Google Business Profile and reply with AI-drafted responses. No third-party reputation tool, no per-review fees.
REVIEW GENERATION
Every Step From Ask to Five Stars
Ask at the right moment, make rating effortless, and turn satisfied customers into public reviews, all from inside your CRM.
Branded Rating Pages
Each request opens a clean, no-login rating page at its own secure link, on the star scale you choose. One rating per request, so results stay honest.
Email and Text Requests
Send requests by email, or by text through Notify when the contact has a mobile number and has not opted out. Email is always the automatic fallback.
Message Templates
Build reusable request messages with merge variables like first name, organization name, and the rating link. Preview before anything goes out.
Smart Rating Gating
Customers who rate you highly are guided to your public review destinations. Lower ratings open a private feedback form so you hear about problems first.
Automatic Reminders
Contacts who do not respond get a scheduled, gentle nudge, so more of your requests turn into reviews without anyone chasing them by hand.
Product Reviews
Collect star ratings and written reviews on individual store products and show them right on your public storefront.
CONNECTED TO YOUR CRM
Reviews That Live Where You Work
Requests, ratings, and replies all attach to the contact record and feed the rest of the platform. Reputation is not a separate silo.
Google Business Profile
Connect your Google Business Profile to pull in reviews and post replies without leaving Verastly. Draft a response with AI, edit it, and publish.
Moderation Inbox
Every review lands in one inbox. Filter, change status, reply, and make sure nothing new slips through unanswered.
Destinations and Locations
Route reviews to Google, Facebook, Yelp, or any platform you add, and manage it per business location.
Contact Timeline
Each request and rating is logged on the contact, so a customer’s review history sits beside every other interaction you have with them.
Analytics and Reports
Track request volume, response and conversion rates, and your average rating over time, with report summaries emailed on a schedule.
Review Monitoring
New reviews are watched for automatically, so you can respond while it still matters instead of finding out days later.
SENT RIGHT, EVERY TIME
Deliverable, Consent-Safe, and Honest
Verified Sending
Requests go out through your own per-organization verified sender on SendGrid. Hard bounces, spam complaints, and unsubscribes are suppressed automatically.
Consent-Safe Texting
Text requests only send when Notify is enabled and the contact has a number and has not opted out. STOP is always honored, with email as the fallback.
One Rating Per Request
Rating links are single-use and idempotent, so no customer is counted twice and the thank-you page stays stable even on a double click.
HOW WE COMPARE
Verastly Ratings vs. Standalone Tools
Reputation tools are separate products with per-location monthly fees. Verastly Ratings is built into the CRM you already pay for, connected to your contacts, storefront, and texting.
| Feature | Verastly Ratings | Birdeye | Podium | NiceJob |
|---|---|---|---|---|
| Review requests by email | ✓ | ✓ | ✓ | ✓ |
| Review requests by text | ✓ | ✓ | ✓ | ✓ |
| Private feedback gating | ✓ | ✓ | ✓ | ✓ |
| Google Business Profile replies | ✓ | ✓ | ✓ | ✕ |
| AI-drafted replies | ✓ | ✓ | ✓ | ✕ |
| Built into your CRM and contact timeline | ✓ | ✕ | ✕ | ✕ |
| Product reviews on your store | ✓ | ✕ | ✕ | ✕ |
| Included in your plan, no per-location fee | ✓ | Paid | Paid | Paid |
Start Turning Customers Into Reviews
Branded rating pages, email and text requests, review gating, Google Business Profile replies, and a moderation inbox, all connected to your CRM and included on every paid plan.